Talk to a person

Install help, licence reissues, refunds and presale questions. Write in plain words; include your order number if you have one.

• Lost your licence key?

  Send the email you bought with. We resend the key and both download links.

• Asking for a refund?

  Within 14 days of purchase, include your order number. No forms, no argument.

• Reply time

  Within two business days, usually the same day. Every message is read by a person.

Most answers are already in the FAQ